Shipping Policy

Last updated: 27 July 2026

Our Delivery Promise

We know how frustrating it is waiting on gym equipment, so every order is sent out with a tracked courier and dispatched as quickly as we can manage.

Where We Ship

We currently deliver to:

  • England, Scotland, and Wales (mainland UK)

  • Northern Ireland

  • Scottish Highlands & Islands, and other UK offshore islands (may take slightly longer, see below)

We don't currently ship outside the UK.

Processing Times

  • Orders placed before 1:00 PM, Monday to Friday are usually dispatched that same day.

  • Orders placed after 1:00 PM, or over the weekend/on a UK bank holiday, go out the next working day.

  • Made-to-order or large freight items (e.g. full rack systems, commercial benches) may need 2–4 extra working days to prepare, this will be flagged on the product page if it applies.

How Long Delivery Takes?

Once dispatched, most orders arrive within:

2–4 working days

Deliveries to the Scottish Highlands, Islands, and Northern Ireland can occasionally take a day or two longer due to courier network coverage.

Free Shipping

We offer free UK shipping on all orders over £130, this is applied automatically at checkout, no code required. Orders below this threshold have shipping calculated based on weight, size, and destination, shown clearly before you pay.

Large & Heavy Items

Racks, benches, plate stacks, and cardio machines are bulky and often ship on a pallet. Because of this:

  • Shipping costs are calculated individually based on weight and dimensions

  • Delivery may be kerbside/doorstep only for the heaviest items, please check the product page for handling details

  • You'll always see the exact shipping cost at checkout before completing your order

Tracking Your Order

As soon as your order leaves our warehouse, you'll get a dispatch email with a tracking link so you can follow it right to your door.

If Something Goes Wrong

Delivery didn't show up, arrived late, or turned up damaged? Here's what to do:

  1. Take photos of the parcel and packaging (and the product, if damaged)

  2. Email us within 48 hours of the delivery date (or expected date, if it never arrived)

  3. Hang on to the original packaging until we've resolved things

We'll sort out a replacement or refund depending on what suits you best.

Changing Your Delivery Address

Spotted a typo in your address or need to update it? Let us know as soon as possible, we can only make changes before the order has left our warehouse.