Return & Refund Policy

Last updated: 27 July 2026

Buying gym equipment online means you can't always try before you buy, so we back every order with a straightforward 30-day return and exchange guarantee, giving you plenty of time to make sure it's right for your setup.

Your Return Window

You can return most items within:

30 calendar days of delivery

This applies whether you'd like a refund or prefer to exchange for something else.

What Qualifies for a Return?

To be accepted, your item needs to be:

Unused and in re-saleable condition
In its original packaging, with all parts, accessories, and manuals included
Accompanied by your order number or confirmation email

What We Can't Accept Back?

For hygiene reasons, we're unable to accept returns on:

Any product with a broken hygiene seal once opened (e.g. grip tape, mats that have been used, resistance accessories)

Outside of hygiene-restricted items, nothing on our site is sold as "final sale."

Starting a Return

Email us at support@dumbbellsandmore.co.uk with your order number and the reason for return.
We'll come back to you with a Return Reference Number and the correct return address.
Pack the item securely, ideally in its original box, and include your Return Reference Number with the parcel.

Please don't send items back without first getting a Return Reference Number from us, unlabelled returns can be delayed or, in some cases, refused.

Return Shipping

Return postage is the customer's responsibility unless the item arrived faulty, damaged, or incorrect. If you'd rather not book your own courier, ask us about a discounted prepaid return label, it's often cheaper than booking independently and comes fully tracked.

No Restocking Fees

We don't charge a restocking fee on eligible returns.

How Refunds Work?

Once we receive your return, our team checks it over, usually within 2 working days.
If it's approved, we'll process your refund to your original payment method.
Your bank or card provider may take a further 3–7 working days to show the funds.

A couple of things worth knowing:

Original delivery charges aren't refunded unless the return is due to our error
If parts, accessories, or packaging are missing, we may deduct an amount from your refund to reflect this