Cancellation Policy

Last updated: 27 July 2026

Changed your mind, ordered the wrong size, or found a better deal elsewhere? We get it, here's how order cancellations work at Dumbbells and More.

1. Cancelling Before Dispatch

Most orders placed before 1:00 PM (Monday–Friday) are picked and dispatched the same day, so the sooner you contact us after ordering, the better your chance of catching it in time.

To cancel:

If we're able to stop it before it leaves our warehouse, you'll get a full refund, no questions asked.

2. If It's Already Been Dispatched

Once a courier has collected your order, we're not able to intercept it. In that case:

  • Let the delivery arrive
  • Follow our normal return process once it's with you
  • Standard return conditions apply (see our Return & Refund Policy)
  • Return postage is on you unless the item is faulty or wrong

3. Faulty, Damaged, or Incorrect Items

None of the above applies if something's gone wrong on our end. If your order arrives faulty, damaged, or isn't what you ordered:

  • Contact us within 48 hours of delivery

  • We'll arrange a free replacement or collection, you won't be out of pocket either way

4. Getting Your Refund

For cancellations made before dispatch:

  • Refunds go back to your original payment method
  • Typically processed within 3–5 working days, though your bank may take a little longer to show it
  • No restocking fee applies

5. How to Cancel

Get in touch via:

Email: support@dumbbellsandmore.co.uk

Please include:

  • Your order number

  • Your name

  • A brief reason for cancelling (optional, but it helps us improve)

  • Roughly what time you placed the order

The quicker you reach out, the better our chances of catching it before it ships.